Support Center
We're here to help you discover your perfect look and make the most of FaceGlam.
🚀 Getting Started
Installation
- Download FaceGlam from the App Store or Google Play
- Open the app and create your account or sign in
- Grant camera permissions for face scanning and virtual try-on
- Subscribe to a plan to access all premium features
Your First Skin Analysis
- Tap the "Analyze" button on the home screen to start
- Position your face within the frame in good lighting
- Hold steady while the AI scans your skin
- Review your personalized skin analysis results
- Get tailored skincare and makeup recommendations
❓ Frequently Asked Questions
FaceGlam uses advanced computer vision and AI to analyze your facial features, skin type, texture, and concerns. Simply take a selfie in good lighting, and our AI will provide detailed insights about your skin health, identifying areas like dryness, oiliness, fine lines, and more.
Yes! Our AR-powered virtual try-on uses real-time face tracking to apply makeup looks accurately on your face. The technology accounts for your skin tone, face shape, and lighting to give you a realistic preview of how products will look on you.
Based on your skin analysis results, FaceGlam's AI recommends products and routines tailored to your specific skin type, concerns, and beauty goals. Recommendations improve over time as you use the app and provide feedback.
Your subscription includes unlimited skin analysis scans, virtual makeup try-on, personalized recommendations, before & after tracking, and access to all beauty tutorials. Choose between our weekly ($9.99/week) or yearly ($39.99/year) plans.
Absolutely. Your photos are processed securely and we never share your personal images with third parties. Skin analysis is performed using secure AI processing, and you can delete your data at any time from the app settings.
Yes! Premium subscribers can take before & after photos to track their skincare journey over time. The app stores your progress photos securely and lets you compare results side by side.
Go to your device's Settings → [your name] → Subscriptions (iOS) or Google Play Store → Menu → Subscriptions (Android). You can upgrade, downgrade, or cancel your subscription from there.
You'll be charged according to the plan you selected (weekly at $9.99 or yearly at $39.99). Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. You can cancel anytime from your device settings.
✨ Features Guide
Skin Analysis
- Detailed skin type identification (oily, dry, combination, sensitive)
- Concern detection (acne, wrinkles, dark spots, redness)
- Hydration level assessment
- Personalized skincare routine suggestions
Virtual Makeup Try-On
- Real-time AR makeup application
- Try lipstick, eyeshadow, foundation, and more
- Compare different looks side by side
- Save your favorite looks for later
Beauty Recommendations
- AI-curated product suggestions
- Makeup looks matched to your face shape
- Color palette recommendations for your skin tone
- Seasonal beauty tips and trends
🔧 Troubleshooting
Camera or scanning issues
- Check that camera permissions are enabled in your device settings
- Ensure you have good, even lighting on your face
- Remove glasses and keep hair away from your face
- Try closing and reopening the app
Analysis not working
- Check your internet connection
- Ensure you have an active subscription
- Make sure your face is clearly visible in the frame
- Try in better lighting conditions
Virtual try-on issues
- Ensure proper lighting for accurate color representation
- Hold your device steady for best tracking
- Face the camera directly for best results
- Update the app to the latest version
Subscription problems
- Verify your payment method is valid in your App Store/Google Play account
- Check that your subscription is active in device settings
- Try restoring purchases in the app settings
- Sign out and sign back in to refresh subscription status
Still Need Help?
If you couldn't find the answer to your question, our support team is here to help.
Email: support@jogaza.com
Response Time: Within 24-48 hours